Welcome to Jacada

Jacada is a leading software company providing unified desktop and process optimization solutions for the customer service and support industry. Our solutions help customers rapidly simplify and improve high-value business processes without the need for time-consuming and expensive systems replacement projects.

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INDUSTRY FOCUS

Achieving customer service levels is a strategic initiative that impacts a public utility provider's ability to gain approvals for rate increases and investments.

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Resources

Access our Resource Center for valuable industry research, white papers, video demonstrations and webcasts.

Resource Center

Featured Video Case Study

Watch as one company's contact center desktop goes from chaotic to streamlined and see how Jacada solutions provided automated call flows for the agents, resulting in a nearly 33% reduction in average handle time.

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Press Releases

• 8.05.08 - Jacada Signs Material Contract with New Telecommunications Customer in North America
• 7.22.08 - Jacada Announces Details of Second Material Agreement with O2 UK
• 7.16.08 - Jacada Signs Material Contract with Global Retailer
• 7.8.08 - Jacada Signs Material Contract with Nationwide Insurance
• 6.11.08 - Jacada Signs Second Material Agreement with UK Telecommunications Customer

Jacada Solutions

• Learn how your contact center can benefit from a unified service desktop solution.

In the News

• Customer Strategy Executive Forum Report: Are You Balancing Customer Service with Financial Targets?
• Smarter Software: CCF's "Intelligent Desktop Handbook"
• Virtualised Agents: Financial Institutions Leverage Unified Service Desktops and Virtualisation
• The Fight for First: Three Strategies for Achieving First Call Resolution
• Fusing Agents With Better Workflow And Processes For Better Customer Service

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