Consulting Services
Customers often tell us that one of the major reasons they choose to work with Jacada is the quality and experience of our professional services team. Through our Consulting, Education, Support and Business Process Assessment services, Jacada professionals engage with customers as technical consultant, project management lead or complete turnkey solution provider.
From critical analysis of existing business processes to the delivery of robust unified desktop solutions, our experienced and certified business analysts, pre-sales consultants and systems engineers provide a full range of application delivery services.
Because we take the time to really understand our customer’s business needs and contact center operations, Jacada ensures fast and successful implementations utilizing a proven delivery methodology. Our services team will customize the delivery of the Jacada solution to reflect our customer's expressed goals and objectives.
Our team has the technical, operational and industry expertise needed to ensure the on-time, on-budget project completion. We are helping some of the largest and most sophisticated contact centers around the globe to deliver… the perfect interaction.
"After a very comprehensive search for a solution provider,
we partnered with Jacada because of the company's expertise in
solving complicated customer service issues. The Jacada team's
thorough, consultative approach allowed them to truly understand
our business and provide a detailed analysis of our process pain
points."
-- Charlie Freni, senior vice president of Customer Services,
Central Hudson Gas & Electric.