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Jacada News Center

Click on a topic and you'll see a list of related news items. To see all current articles, click on All Articles. Archived news articles from 2004, 2005, and 2006 are available by date.

FEATURED NEWS ARTICLES

Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July 2008

The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008

The 2008 CRM Service Awards: Rising Star - Jacada, Destination CRM, Apr-2008

Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007

• Agent Productivity
  Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Virtualised Agents, Financial Sector Technology, May/June-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007 Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007 Marking Quality: getting the metrics right. CCF, Aug-2007 Top 5 Reasons to Simplify the Desktop, Contact Centre Link, Jul-13-2007 Unify the Service Desktop, Consultants United, Jul-12-2007 Employee Wellbeing, CCF, Jul-2007 Five reasons to simplify your service desktop, Contact Centre Helper, Jun-19-2007 Six Tactics for Employing Great Universal Agents, Contact Professional CP Wire, Jun-13-2007 Getting ready for the Universal Agent, Contact Centre Link, Jun-8-2007 BPR without the pain? International Banking Systems, Mar-16-2007 Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007
• Contact Center Management
  Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July 2008 Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 Employee Wellbeing, CCF, Jul-2007 Marking Quality: getting the metrics right. CCF, Aug-2007 First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007 Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007 Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007 Avaya announces new marketing agreement, Feb-2007
• Customers & Partners
  Harrah's Relies on Jacada to Help Drive Customer Service, Customer Interaction Solutions, Jul-19-2007 Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007 Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007 Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007 Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007 Avaya announces new marketing agreement, Feb-2007 Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007
• Customer Service
  Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July 2008 Employee Wellbeing, CCF, Jul-2007 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Virtualised Agents, Financial Sector Technology, May/June-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008 Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007 Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007 Marking Quality: getting the metrics right. CCF, Aug-2007 Harrah's Relies on Jacada to Help Drive Customer Service, Customer Interaction Solutions, Jul-19-2007 Close Contact, European Communications, Apr-20-2007 CONTACT CENTRES - Close contact, European Communications, Apr-13-2007 Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007 Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007 Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007 Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007
• Industry-specific
  Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008 Harrah's Relies on Jacada to Help Drive Customer Service, Customer Interaction Solutions, Jul-19-2007 Close Contact, European Communications, Apr-20-2007 Omnium Worldwide, selects Jacada unified service desktop solution, callcentre helper, Apr-20-2007 CONTACT CENTRES - Close contact, European Communications, Apr-13-2007 BPR without the pain? International Banking Systems, Mar-16-2007 Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007 Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007
• Unified Desktop
  Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008 Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007 Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007 Top 5 Reasons to Simplify the Desktop, Contact Centre Link, Jul-13-2007 Unify the Service Desktop, Consultants United, Jul-12-2007 Five reasons to simplify your service desktop, Contact Centre Helper, Jun-19-2007 Close Contact, European Communications, Apr-20-2007 Omnium Worldwide, selects Jacada unified service desktop solution, callcentre helper, Apr-20-2007 CONTACT CENTRES - Close contact, European Communications, Apr-13-2007 First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007 BPR without the pain? International Banking Systems, Mar-16-2007 Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007 Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007 Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007 Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007 Avaya announces new marketing agreement, Feb-2007
• Universal /Virtual Agents
  Virtualised Agents, Financial Sector Technology, May/June-2008 Six Tactics for Employing Great Universal Agents, Contact Professional CP Wire, Jun-13-2007 Getting ready for the Universal Agent, Contact Centre Link, Jun-8-2007 First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007
• All Articles
  Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July 2008 Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 Virtualised Agents, Financial Sector Technology, May/June-2008 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 The 2008 CRM Service Awards: Rising Star - Jacada, Destination CRM, Apr-2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008 Complex Procedures are Damaging Customer Service Says New Research, Customer Management, Nov-11-2007 Almost Half of Contact Centre Agents Use Three or More Operating Systems to Handle One Customer Call, Contact Centre Link.com, Nov-2-2007 Marking Quality: getting the metrics right. CCF, Aug-2007 Employee Wellbeing, CCF, Jul-2007 Harrah's Relies on Jacada to Help Drive Customer Service, Customer Interaction Solutions, Jul-19-2007 Top 5 Reasons to Simplify the Desktop, Contact Centre Link, Jul-13-2007 Unify the Service Desktop, Consultants United, Jul-12-2007 Five reasons to simplify your service desktop, Contact Centre Helper, Jun-19-2007 Six Tactics for Employing Great Universal Agents, Contact Professional CP Wire, Jun-13-2007 Getting ready for the Universal Agent, Contact Centre Link, Jun-8-2007 Close Contact, European Communications, Apr-20-2007 Omnium Worldwide, selects Jacada unified service desktop solution, callcentre helper, Apr-20-2007 CONTACT CENTRES - Close contact, European Communications, Apr-13-2007 First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program, Multichannel Merchant, Mar-28-2007 BPR without the pain? International Banking Systems, Mar-16-2007 Banking - Time to Get Personal? Contact Centre Link, Feb-16-2007 Jacada teams with Avaya on customer service solutions, Channel News, Feb-7-2007 Jacada Announces Joint Marketing Agreement with Avaya, ContactCentreWorld.com, Feb-6-2007 Avaya and Jacada Forge Partnership, Customer Inter@ction Solutions magazine, Feb-6-2007 Jacada Announces Joint Marketing Agreement with Avaya, www.Call-Centres.com, Feb-2007 Reimagining The Agent Desktop: Jacada & Avaya Partner, Call Center Magazine, Feb-6-2007 Jacada + Avaya Equals…, VoIP Loop, Feb-6-2007 Jacada Unifies Customer Service For Lillian Vernon, Customer Inter@ction Solutions, Jan-11-2007