Desktop Interaction Portal
Without a customer service desktop interaction portal, your customer service environment will become a labyrinth of disconnected systems resulting in operational cost overruns, inefficiencies and troubling issues for both the customer service representative (CSR) and the customer. Because of a myriad of disconnected business applications such as CRM systems, CTI screen pops, call scripts, navigational tools, email, and chat, CSRs must manually tab between applications and navigate through complex processes to get the customer data needed to handle a call. To simplify customer processes and create operational efficiencies, companies are turning to a unified desktop interaction portal.
The desktop interaction portal provides a single point of access to multiple business systems and simplifies call center processes. The result is improved CSR productivity as well as an enriched, personalized customer experience that is consistent across all business channels.
Jacada® WorkSpace is a Desktop Interaction Portal Solution
Jacada® WorkSpace is a unified desktop interaction portal solution for CSRs that provides a centralized, "intelligent" point of access to all the mission-critical applications and call center tools required to effectively complete a customer interaction.
This enhanced desktop interaction portal solution dramatically reduces the steps needed to complete an interaction, resulting in operational savings and improved customer satisfaction. In addition, using its role-based desktop controls, the Jacada WorkSpace desktop interaction portal enables companies to transform single product agents to universal agents, maximizing productivity.