Agent Desktop Automation from Jacada
Today, companies realize that being able to deliver a high-quality customer experience through enhanced agent desktop automation is of major strategic value to the organization. Along with operational cost savings, revenue generation and customer loyalty/retention are key objectives which can be addressed with a desktop automation solution.
These objectives require an enriched, personalized and consistent customer experience across all business channels. Many organizations discover, however, that their representatives or agents are severely limited because systems are difficult to use and are not integrated without an agent desktop automation solution.
Agent Desktop Automation Solutions with Jacada Fusion
Jacada® Fusion is a patented, award-winning agent desktop automation solution that delivers a simplified interaction to dramatically improve the efficiency of the agent and the experience of the customer. The Jacada Fusion desktop automation solution seamlessly integrates the applications at the agent's desktop, dramatically improving productivity. The result is:
- Improved customer experience and call quality
- Reduced call time and training time
- Significant reduction in data entry errors
A proven desktop automation solution such as Jacada Fusion has seen positive results in driving more business, reducing churn and improving cross-selling capabilities. Jacada agent desktop automation solutions are deployed in contact centers worldwide.