Jacada
Jacada

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Unified Desktop
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Jacada White Paper – The Top Five Reasons to Simplify Your Customer Service Desktop

Read this paper to learn about:
  • Current trends and technologies to improve the customer experience and customer service agent effectiveness
  • The efficient customer service desktop
  • Agent challenges
  • Changing metrics
  • Call center technologies that leverage SOA
  • Composite application trends
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.