Jacada
Jacada

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Unified Desktop
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Jacada White Paper – Jacada Fusion for the Telecommunications Industry

Read this product white paper to learn about:
  • Telecommunications industry-specific issues facing customer service operations
  • Non-invasive technology to simplify the customer service desktop
  • First call resolution improvements
  • Web-based customer self-service facilitation
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.