Jacada
Jacada

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Unified Desktop
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Call Center Survey: Survey Results Identify Agent Desktop As Productivity Drain

Read this paper to learn about:
  • Complex systems and their effect on efficiency, customer satisfaction and profits on the contact center
  • Desktop complexity and its negative impact on agent performance
  • Agent satisfaction and its significance in providing effective customer service
  • Survey results and study conducted by Winn Technology Group Research
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.