Jacada
Jacada

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Jacada White Paper


– Why Average Handle Time No Longer Matters

Read this paper to learn about:
  • Shortcomings of measuring AHT alone
  • Average Interaction Time (AIT) as a better way to measure the relationship
  • Desktop simplification and its impact on AIT
JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.