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Solving Desktop Complexity in The Contact Center

In this video webcast, Gartner and Cox Communications, a Jacada customer, explore the connection between the complex customer service desktop and the challenge of delivering a positive customer experience. You'll find answers to the question, "Does complexity plague your agent cockpit?"

Who should watch this video:
  • Business Executives – Joel McGinley from Cox Communications discusses the complex agent cockpit and its impact on the business
  • Technical Executives – Gartner, Inc. analyst Daryl Plummer discusses Web 2.0 and its application in customer service

Once you complete this form, a CD of the presentation will be mailed to you.

JACADA

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, "intelligent" workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction.