Jacada
Jacada
SOLUTIONS

Jacada Customer Service Solutions

Customer satisfaction and loyalty are strategic imperatives that affect every part of your organization, from the boardroom to the contact center. Jacada solutions help organizations improve their customer service operations, enabling them to unify, simplify and automate critical contact center processes – and deliver the perfect customer interaction.

Today's leading companies are looking to improve the effectiveness and efficiency of their customer service operations and contact center processes. Jacada® WorkSpace is an award-winning unified service desktop that simplifies and automates tasks for the customer service representative (CSR). By delivering an intelligent view of process and data supporting individual call types, Jacada WorkSpace provides an intuitive and powerful interface for enabling the perfect interaction – between the CSR and the systems they use, and the CSR and the customer. Jacada® Fusion is a leading non-invasive process optimization platform that automates navigation across, and access to, any style of business system. From automated logon to completely re-engineered workflows, Jacada Fusion can rapidly automate tasks across any number of business systems without requiring any changes be made to your existing applications.

Our professional services team provides life-cycle delivery services that include business analysis, pre-sales consulting, training, technical development, project management and customer support. They ensure that you realize the rapid return expected from your Jacada software investment.

Jacada unified customer service desktop solutions enable organizations to improve the efficiency and effectiveness of contact center operations, resulting in:

  • Improved first call resolution
  • Improved customer experience
  • Improved agent satisfaction
  • Reduced average handle times
  • Reduced training costs
  • Reduced agent churn

Learn more about Jacada unified desktop solutions
Learn more about Jacada process optimization solutions.
Learn more about the industries we serve.

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Spotlight

"Our key goals for this project focus on satisfaction levels among our CSRs. By delivering an intuitive, customizable desktop environment, our CSRs will have the resources they need to deliver superior customer service to our customers."
-- Keith Lindsay
Director
Customer Care
Application Development
Cox Communications